Pavilion Hotel Policies

Front Desk:  310.510.1788 

Check-in:  4:00 pm 
Check-out:  11:00 am 
Check-in policy:  Must be 18 years or older to check-in 
 
Payment Types
Visa, MasterCard, American Express, Discover, Catalina Island Company Gift Cards 

Cashless Policy
Please note that all Catalina Island Company properties are cash-free environments. We accept credit cards, debit cards, and digital forms of payment. For your convenience, reverse ATMs (Cash Card Kiosks) are available at select venues to turn cash into MasterCard debit cards. Cash gratuities are accepted by staff members.

Fees
City and State Tax.

Taxes
Room rates do not include 12% hotel tax. 

Payment Policy
First night rate, occupancy tax charged at time of booking. Remaining balance charged at check-out.  

Cancellation Policy
Cancellations made 72 hrs prior to the date of arrival will receive a full refund. Cancellations made less than 72 hrs prior to arrival date will be charged for the entire stay. 

Rates
Rates are based on double occupancy. There is a $35 charge per night for each additional guest, plus tax. 

Accessibility 
Total Accessible Rooms: 3

• Hotel entrance is flat with a level landing and an entrance to the lobby larger than 36 inches wide with swinging doors.
• Path of travel to guest check-in is an accessible path of travel with accessible slopes from the public sidewalk to the guest check-in counter.
• Accessible route to the rooms is an accessible path of travel with accessible slopes from the check-in counter to the ADA rooms, which are all located on the ground floor.

Group Sales
Company policy prohibits bookings of five (5) or more rooms under the same name, payment method, and/or email address. If you require five (5) or more rooms, we require a room block contracted through our group sales department. For assistance with group sales, please contact GroupSales@scico.com.

Non-Smoking Policy
Our hotel is a smoke-free hotel. In compliance with the California Indoor Clean Air Act, the Hotel and its guest rooms, hallways and other public spaces are totally non-smoking. Guests who smoke in their guest rooms will be assessed a cleaning and displacement fee and be asked to stop smoking. Guests who continue to smoke will be asked to leave the Hotel. 

Damage Policy  
Damage To Room
Please note that any damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will not be accepted. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

Damage or Tampering with Fire Detection Systems/Fire-fighting Equipment
We reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged for any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest's actions, law enforcement may become involved at the hotel's discretion.

Pet Policy
Although we love animals, we do enforce the following restrictions at our hotels.

General Prohibition
No pets of any kind are allowed in guest rooms, public areas, or on any other part of the hotel property.

Service Animal Exception
Under the Americans with Disabilities Act (ADA) and California state law, a service animal may accompany their handler anywhere the public has access to. Service animals are specially trained to perform a task for a person with a disability. Under the law, emotional support animals (ESAs) are not service animals, and therefore ESAs are not permitted.

The Company is not responsible for the care, feeding, or grooming of a service animal.  The handler must look after the service animal, including ensuring that the animal relieves itself in appropriate areas only. The service animal must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. Service animals may not be left in guest rooms unattended and must be under the control of their handler at all times.

If the service animal becomes aggressive, growls, barks excessively, attacks, or jumps at other customers or employees, the handler will be asked to remove the animal from the property.

Violation Consequences
If a guest brings a non-service animal onto the property, the hotel may impose penalties which may include fines, cleaning fees, or eviction from the property.

Cleaning fees will not apply to service animals; however, the hotel will charge for any destruction of property and such charges will be priced consistent with cleaning or damage fees incurred by any other guest.

Pre-Arrival and Arrival Communication
Although it is not mandatory, please advise the hotel that a service animal will accompany you when making a reservation.

Please note that our staff are allowed to ask the following questions to verify a service animal:

1. Is the service animal necessary because of a disability?
2. What task has the service animal been trained to assist with?

Loss Prevention Policy
California Civil Code Section 1860-1867: Limits the liability of hotels for loss or damage to guests' property under certain conditions. Our hotel rooms contain safes for guests to store valuables. The hotel is not responsible for loss or damage to property.

Guest Responsibilities
Guests are encouraged to use the in-room safes or the hotel’s central safe deposit boxes for storing valuables, including money, jewelry, and important documents.

Please report any lost or damaged property to hotel management immediately. Delayed reports may limit the hotel’s ability to investigate or address the issue.

Shipping of Lost & Found items
We work with “ILeftMyStuff.com” to ensure safe shipping of guest items. The costs will be covered by the guest through the third-party site. This policy is subject to change based on updates to applicable laws or internal hotel procedures. Guests will be notified of significant changes.

Firearms Policy
The Catalina Island Company (“Company”) prohibits persons from carrying or otherwise possessing a firearm in any and all campgrounds, hotels, and other venues managed or operated by the Company.  This includes, but is not limited to, Hermit Gulch Campground, Two Harbors Campground, Black Jack, Little Harbor, and Parson’s Landing campgrounds.  This prohibition includes carrying firearms in an open or concealed manner.

Guests who fail to abide by this policy may be asked to leave the premises. Failure to leave at the request of the Company may result in the Los Angeles County Sheriff’s Department being contacted and may subject you to further legal action for failure to abide by this policy, including trespassing. 

A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.